Review Policy

Review Policy

Last updated: [28.04.2026]

At Norrsoil, we value honest and transparent customer feedback. This Review Policy explains how product, store, and customer experience reviews may be collected, displayed, moderated, and handled on our website or through third-party review tools.

1. Purpose of this Review Policy

Customer reviews help new visitors make informed decisions and help us improve our products and service. We aim to present reviews in a fair, clear, and responsible way.

We do not publish reviews in a misleading manner, and we do not knowingly present false or fabricated reviews.

2. Who can leave a review

Reviews may be submitted by:

  • customers who have purchased a product from Norrsoil

  • customers who have interacted with our service team

  • customers who have had a real experience with our store or products

We may use review tools or request review feedback by email after an order has been placed or delivered.

3. What types of reviews may appear

Reviews may relate to:

  • product quality

  • packaging

  • delivery experience

  • customer service

  • overall shopping experience

  • return or refund handling

  • website experience

Reviews may appear on:

  • product pages

  • collection pages

  • homepage sections

  • dedicated review widgets

  • third-party review platforms, where applicable

4. How reviews are collected

We may collect reviews through:

  • post-purchase email requests

  • on-site review forms

  • customer service follow-up

  • approved third-party review applications or platforms

Where a review is linked to a verified purchase, we may label or treat it as a purchase-based review.

5. How reviews are moderated

We may review submitted content before publication or after publication to ensure that it complies with this policy.

We may reject, remove, or decline to publish reviews that:

  • contain abusive, offensive, or discriminatory language

  • contain personal data of another person

  • contain spam or promotional content unrelated to the product or service

  • are clearly misleading, fraudulent, or fake

  • include unlawful content

  • refer to matters unrelated to the actual shopping or product experience

  • contain technical errors, duplicate submissions, or nonsensical text

We do not remove reviews simply because they are negative. Genuine negative feedback may remain visible if it complies with this policy.

6. Verified and unverified reviews

Some reviews may come from customers whose purchase can be matched to an order record. These may be treated as verified reviews.

Other reviews may be submitted without a directly matched order and may be treated as unverified.

Unless clearly stated otherwise, the presence of a review on our website does not automatically mean that it has been independently verified by an external authority.

7. Incentives and compensation

As a general rule, we do not offer payment in exchange for positive reviews.

If we ever offer an incentive for leaving a review, this will not require the review to be positive, and the review process should still reflect the customer’s honest experience.

8. Editing and formatting of reviews

We may correct obvious spelling, formatting, or language issues for readability, provided that the meaning of the review is not materially changed.

We do not intentionally alter the substance of a review in a way that changes the customer’s real opinion.

9. Review publication and display order

We may choose how reviews are displayed on our website, including:

  • by date

  • by relevance

  • by product

  • by language

  • by rating summary

  • by verified purchase status, where available

Not every submitted review must appear immediately, and publication timing may vary depending on moderation and technical processes.

10. Third-party review platforms

We may use external service providers or third-party apps to collect, manage, or display reviews. If a review is submitted through a third-party service, that provider may also process personal data according to its own privacy terms and policies.

11. Reporting a review

If you believe that a review published on our website is false, abusive, unlawful, or otherwise violates this policy, you can contact us at:

info@norrsoil.com

Please include:

  • the product or page concerned

  • the review you are reporting

  • the reason for your request

  • any supporting information, if available

We will review the request and decide whether action is appropriate.

12. Your responsibility when submitting a review

By submitting a review, you confirm that:

  • your review reflects your genuine experience

  • the content is accurate to the best of your knowledge

  • you are not impersonating another person

  • your review does not violate any law or third-party rights

  • your review does not contain unlawful, defamatory, or misleading statements

13. Use of submitted content

By submitting a review, you grant Norrsoil a non-exclusive right to display, reproduce, and use that review in connection with our website, products, services, and related marketing, unless otherwise required by law.

We may display your first name, initials, country, or other limited identifying details if submitted with the review, but we will not intentionally publish unnecessary personal data.

14. Changes to this Review Policy

We may update this Review Policy from time to time to reflect operational, legal, or technical changes. The latest version will always be published on this page with the updated effective date.

15. Contact

If you have any questions about this Review Policy, please contact:

Norrsoil
De Emoe 12
7609 HG Almelo
The Netherlands
Email: info@norrsoil.com
Phone: +31 6 39 42 92 16