Privacy policy

Last updated: [28.04.2026]

This Privacy Policy explains how Norrsoil (“we,” “us,” or “our”) collects, uses, stores, and shares personal data when you visit our website, place an order, contact us, request a return, or otherwise interact with us. Under the GDPR, privacy notices should clearly explain who the business is, what personal data it uses, why it uses that data, how long it keeps that data, who receives it, whether data is transferred outside the EU, and what rights individuals have. (European Commission)

1. Who we are

Norrsoil
De Emoe 12
7609 HG Almelo
The Netherlands

Email: info@norrsoil.com
Phone: +31 6 39 42 92 16
Business hours: Monday to Friday, 09:00–17:00
VAT number: NL001174023B76
KvK number: 75067501

For questions about this Privacy Policy or your personal data, please contact us at info@norrsoil.com.

2. What personal data we collect

Depending on how you use our website or shop with us, we may collect the following categories of personal data:

a. Information you provide directly

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Return request details

  • Messages you send us through email, contact forms, or customer support

b. Transaction and account information

  • Products ordered

  • Payment status

  • Delivery details

  • Refund and return records

  • Customer account information, if you create an account

c. Technical and usage information

  • IP address

  • Browser type

  • Device information

  • Language and location signals

  • Pages visited

  • Referring website

  • Shopping activity on our store

d. Marketing and cookie-related data

  • Whether you opened or clicked marketing emails

  • Website behavior collected through cookies or similar technologies, where used

  • Advertising and analytics data, where applicable

Under the GDPR, online businesses must explain what categories of personal data they process and why. (European Commission)

3. How we collect personal data

We collect personal data:

  • when you place an order

  • when you contact us

  • when you subscribe to emails or marketing

  • when you request a return or refund

  • when you browse our website

  • through cookies, analytics tools, and similar technologies, where enabled

4. Why we use your personal data

We use personal data for the following purposes:

a. To process and deliver orders

We use your information to confirm your order, process payment, ship products, and provide order updates.

b. To provide customer service

We use your data to respond to questions, handle complaints, and process return or refund requests.

c. To manage returns and refunds

We use relevant order and contact information to verify purchases, issue return instructions, and process refunds.

d. To improve our website and services

We may use browsing and technical information to understand how visitors use our website and to improve performance, user experience, and product presentation.

e. To send marketing communications

Where permitted by law, or where you have given consent, we may send you newsletters, offers, or product updates. You can unsubscribe at any time.

f. To protect our business and prevent misuse

We may process data for fraud prevention, security monitoring, legal compliance, and defending legal claims.

The GDPR requires organisations to explain the purposes of processing and the legal basis they rely on. (European Commission)

5. Legal bases for processing

Depending on the situation, we process personal data on one or more of the following legal bases:

  • Contract: when processing is necessary to fulfill an order, deliver products, or provide customer support related to your purchase

  • Legal obligation: when we must keep records for tax, accounting, or consumer law purposes

  • Legitimate interests: for website security, fraud prevention, limited service improvement, and certain operational communications, where those interests are not overridden by your rights

  • Consent: where required, such as for certain marketing communications or non-essential cookies

6. Who we share personal data with

We may share personal data with trusted third parties where necessary to operate our business, including:

  • payment service providers

  • shipping and delivery providers

  • website hosting and e-commerce platform providers

  • customer communication tools

  • analytics and marketing providers, where applicable

  • professional advisors, authorities, or legal bodies where required by law

We do not sell your personal data.

7. International data transfers

Some of our service providers may process personal data outside the European Economic Area. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections or other lawful transfer mechanisms required under applicable data protection law.

The GDPR requires businesses to inform individuals if their data may be transferred outside the EU and what safeguards apply. (European Commission)

8. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:

  • complete your order and delivery

  • handle returns, refunds, and customer service requests

  • comply with tax, accounting, and legal obligations

  • maintain appropriate business and security records

  • resolve disputes and enforce agreements

Retention periods may vary depending on the type of data and the reason we collected it.

9. Your privacy rights

If you are in the EU, EEA, or where similar laws apply, you may have the right to:

  • be informed about how your data is used

  • access your personal data

  • correct inaccurate or incomplete personal data

  • request deletion of personal data in certain circumstances

  • restrict processing in certain circumstances

  • object to certain processing

  • receive your data in a portable format where applicable

  • withdraw consent where processing is based on consent

EU privacy rules recognise these rights for individuals, and organisations generally must respond to data subject requests within one month. (European Commission)

To exercise your rights, contact us at info@norrsoil.com.

10. Complaints

If you believe your personal data has been handled unlawfully, you have the right to lodge a complaint with the relevant supervisory authority. As Norrsoil is based in the Netherlands, you may contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). The Dutch authority provides a complaint route for individuals on its official website. (autoriteitpersoonsgegevens.nl)

11. Cookies and similar technologies

Our website may use cookies and similar technologies to:

  • make the website function properly

  • remember preferences

  • measure traffic and performance

  • support marketing and advertising activities, where applicable

Where required by law, we will ask for consent before placing non-essential cookies. You can also manage cookies through your browser settings or any cookie banner made available on our website.

12. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

13. Children

Our website and products are not intended for children to purchase on their own. We do not knowingly collect personal data from children in violation of applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact

If you have any questions about this Privacy Policy or how we process personal data, please contact:

Norrsoil
De Emoe 12
7609 HG Almelo
The Netherlands
Email: info@norrsoil.com
Phone: +31 6 39 42 92 16